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Mobile Phone Tracking
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Frequently Asked Questions
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- What equipment is required?
Optus mobile phone and PC with an internet browser.
- What is the accuracy of the service?
Optus will use its best endeavours to locate mobile phones within
- 70m-200m in central business districts of capital cities;
- 500m-1.5km in metropolitan and suburban areas of capital cities and
- 2km-20km in regional areas.
However Optus does not warrant that information provided to you as to the location of those mobile phones (‘Location Information’) will be accurate.
Refer to www.optus.com.au/coverage.
- How many handsets can I add to one account?
Unlimited handsets can be added to an account.
- How much do I get charged for SimPoint?
You will be billed on a monthly basis. Click here to view SimPoint pricing.
- Is there any privacy related information I need to be aware of?
SimPoint can only used to track mobile phones of staff who have
- provided consent to have their mobile phone tracked by replying to a SMS sent by you via the SimPoint website; and
- confirmed the hours in which they consent to have their mobile phone tracked (‘Tracking Hours’) by accessing simpoint.optus.com.au to update their privacy settings.
Your staff can access simpoint.optus.com.au at any time to change their Tracking Hours or withdraw their consent to have their mobile phone tracked, in which case you will no longer be able to use SimPoint to track that mobile phone.
You must attach to each mobile phone to be tracked a notice (the form of which Optus will provide to you) informing the user of the mobile phone that it will be tracked unless the user’s consent is withdrawn.
Note: It is your responsibility to ensure that the use of the SimPoint solution complies with the legal and regulatory obligations in relation to privacy and surveillance.
For more technical FAQ’s, please click here
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